IT Support Reading

NMX IT Solutions fixes your tech problems quickly, reliably, and for good

IT breakdowns and errors don’t need to be a permanent fixture of your workplace

Without effective and reliable IT support, your organisation is at risk of tech problems that sap your productivity with lost work, IT outages, cyberattacks, and much more. These issues cost you money every minute that passes without the problem being fixed, but it gets worse. Long term, your workforce becomes more stressed and unmotivated as they suffer recurring IT issues that get even worse when not fixed properly. Bringing on a full-time IT technician or giving the responsibility of fixing problems to non-IT employees increases costs and stress in their own ways, but there is a simpler, more cost-effective way.
IT support from NMX IT Solutions resolves technology problems and the stress they cause for a price that’s far more affordable than hiring a single new employee. Our veteran support team of friendly technicians act immediately to address your issues as soon as they crop up. We address the issue currently affecting you, but our team also attacks its initial cause so it doesn’t happen again. Partnering with NMX IT provides your organisations with responsive and easy-to-understand technology support at a predictable monthly rate. There are no surprise charges or spikes in billable hours, giving your workforce peace of mind and improving the stability of your IT budget.

Why choose NMX IT Solutions as your IT support provider?

We specialise in providing top-level, affordable IT support. We are brilliant at delivering IT services that lower costs without sacrificing quality, security, or compliance. But you don’t have to take our word for it. Our decades of serving the IT needs of Reading and the greater Thames Valley area, as well as the trust our clients have placed in us, are a testament to our expertise and integrity. Partner with NMX IT and we guarantee 100% satisfaction with your IT support services.
Fast, Friendly, and ‘Crazy Good’ Service
Flat-rate pricing that makes your IT budget more stable and predictable
Effective Resolutions to System Slowness, Viruses, and a Host of Other Annoying Problems
Bespoke Support Plans To Meet Your IT Needs
Absolute 100% Satisfaction Is Our Guarantee
We Speak Your Language, Technical Jargon Free

How strong is your cybersecurity posture? Are your systems safe from new and emerging threats?

Find out with NMX IT’s FREE proprietary 36-Point IT Risk Assessment

We partner with the world’s leading vendors to deliver cutting-edge technology in easy-to-use, simple solutions

IT Support Frequently Asked Questions

1

Should smaller organisations such as SMBs, NPOs, and educational institutions be outsourcing their IT support?

Most small organisations cannot afford to hire full-time IT staff, but they still need someone to handle their daily technology support needs. Choosing an IT partner to handle tech support requests is a good investment, because it enables smaller organisations to operate without constant IT disruptions, protect the data of customers and students, and maintain a stable IT budget. 

2

What if I already have in-house IT support staff?

We work closely with many of our clients’ IT personnel and provide additional support to help them whenever they need it. This frees them from day-to-day support duties so they can focus on more important matters, like growth and development.

3

How long does it take for you to respond to support requests?

We respond to requests within one hour of receiving them, but we always aim to resolve your issues as soon as possible.

4

What services does an outsourced IT Support Engineer provide?

Your outsourced IT support engineer will be responsible for keeping your business hardware and software secure and optimised, as well as solving technology disruptions fast and effectively to increase your operational efficiency.

5

How can IT Support boost my productivity?

Having effective, reliable IT assistance means your operations will no longer be disrupted for hours or days as you wait for a technician to arrive every time you encounter a technology issue. Efficient troubleshooting and targeted solutions also mean your problems will not reoccur, your staff will be able to work uninterrupted, and you’ll save on maintenance costs.

Ready to watch your Reading organisation succeed with fast IT support and solutions that just work?

Talk to one of our engineers and find out how