IT Support Berkshire

Don’t let technology disruptions hold you back. Partner with NMX IT Solutions and enjoy maximum productivity with minimal disruptions

IT problems are frustrating and expensive, but they are also preventable

Operating without effective IT support leaves your organisation at risk of technology issues that drain your productivity with slowdowns, service outages, cybersecurity incidents, and more. These problems costs you money as you watch the hours pass until the problem is fixed, and they cost even more long-term as stressed and unmotivated workers suffer from issues that compound when not fixed properly the first time. Hiring a full-time IT employee or burdening a non-IT employee with fixing these issues are not without their excessive costs, but there is a better way.
IT support from NMX IT Solutions eliminates persistent IT problems and the headaches they cause, and costs far less than hiring a single new employee. How? Our seasoned team of friendly IT support technicians act fast to resolve your problems as soon as they arise. They not only address the issue at hand, but also the root cause of the problem so it doesn’t come back worse in the future. You get responsive and effective technology support for a consistent monthly price with no surprise fees or hourly charges, providing peace of mind to your workforce and predictability for your IT budget.

Why choose NMX IT Solutions as your IT support provider?

Simplicity, service, and expertise. All of our support engineers are highly certified, and have experience providing simple solutions to IT issues of all kinds. Our commitment to excellent customer service means we strive to deliver these solutions in a way that just works, and explain them without tech jargon so you always know what’s happening with your IT.. You can trust that we have your needs in mind and have the skills to meet them, because our veteran team has been supporting the technology of Berkshire businesses for years. This has given us extensive IT knowledge and expertise, as well as a deep understanding of the technology needs of organisations in the Thames Valley.
Responsive, reliable, and proactive support
Flat-rate pricing that makes your IT budget more stable and predictable
Effective support regardless of what systems you use or how old they are
Swift remote support or expert on-site assistance when required
Fast, friendly, and fantastic customer service
Jargon-free explanations to keep you abreast of what we are doing

How strong is your cybersecurity posture? Are your systems safe from new and emerging threats?

Find out with NMX IT’s FREE proprietary 36-Point IT Risk Assessment

We partner with the world’s leading vendors to deliver cutting-edge technology in easy-to-use, simple solutions

IT Support Frequently Asked Questions

1

Should smaller organisations such as SMBs, NPOs, and educational institutions be outsourcing their IT support?

Most small organisations cannot afford to hire full-time IT staff, but they still need someone to handle their daily technology support needs. Choosing an IT partner to handle tech support requests is a good investment, because it enables smaller organisations to operate without constant IT disruptions, protect the data of customers and students, and maintain a stable IT budget.

2

What if I already have in-house IT support staff?

We work closely with many of our clients’ IT personnel and provide additional support to help them whenever they need it. This frees them up from day to day support duties so they can focus on more important matters, like growth and development.

3

How long does it take for you to respond to support requests?

We respond to requests within one hour of receiving them, but we always aim to resolve your issues as soon as possible.

4

What services does an outsourced IT Support Engineer provide?

Your outsourced IT support engineer will be responsible for keeping your business hardware and software secure and optimised, as well as solving technology disruptions fast and effectively to increase your operational efficiency.

5

How can IT Support boost my productivity?

Having effective, reliable IT assistance means your operations will no longer be disrupted for hours or days as you wait for a technician to arrive every time you encounter a technology issue. Efficient troubleshooting and targeted solutions also mean your problems will not reoccur, your staff will be able to work uninterrupted, and you’ll save on maintenance costs.

Ready to watch your Berkshire organisation succeed with fast IT support and solutions that just work?

Talk to one of our engineers and find out how